Terms and Conditions

These Terms and Conditions set out the contract between the provider and the individual or organisation booking services. The following Service Terms and Conditions explain the booking process, payment arrangements, cancellation rights, limitations of liability, waste handling obligations and the governing law that applies to the relationship. By proceeding with a booking you confirm that you have read, understood and agreed to these Terms & Conditions and any applicable Service Terms.

Applicability: These terms apply to all services offered and do not form a substitute for any statutory rights. The Terms of Service herein are intended to be clear and accessible; they are not exhaustive and do not affect your consumer rights where applicable. Where a written estimate or bespoke agreement exists, it will sit alongside these Terms and will be read together with these Service Terms and Conditions.

Booking process and confirmation

Bookings are accepted via the established booking procedures in place at the time of enquiry. A booking is not confirmed until you receive formal confirmation in writing (email or other written medium as agreed). Verbal agreements or provisional holds will not constitute a confirmed booking. The booking process requires you to provide accurate details about the location, scope of work, access arrangements and any other information reasonably requested to allow safe and effective delivery of the service.

The information you provide at booking forms part of the contract. You must notify us promptly of any changes to the details supplied at the time of booking. We reserve the right to refuse or cancel bookings where the information provided is false, misleading, or would expose personnel or property to unacceptable risk. Any permitted variation to the agreed services may be subject to additional charges.

Where applicable, you will be given an expected start date and, in many cases, a provisional completion date. These dates are estimates and, except where expressly stated, time is not of the essence. We will use reasonable endeavours to meet agreed dates but will not be liable for any loss caused by unavoidable delays due to weather, supply chain issues, third-party actions, or other circumstances beyond our reasonable control.

Payments, deposits and pricing

Payments are due in accordance with the agreed payment schedule. For many services a deposit will be required to secure the booking; the amount of any deposit will be specified in the booking confirmation. The balance becomes payable on completion or on the schedule set out in your agreement. All prices are quoted in pound sterling and exclude any taxes, duties or third-party fees unless otherwise stated.

Accepted payment methods will be set out at the time of booking. If a payment is not received by the due date we reserve the right to suspend or cancel the service. Late payments may incur interest and recovery costs calculated at a reasonable commercial rate. Refunds, where applicable, will be processed in accordance with your payment method and any refund policy agreed at the time of booking.

Estimates and additional costs: Any estimate provided is based on the information available at the time of quotation. If, during the provision of services, it becomes apparent that additional work is required due to unforeseen circumstances, we will notify you and obtain your consent before proceeding. Such additional work may give rise to extra charges and will be documented in writing.

Cancellations, rescheduling and no-shows

Cancellations must be made in writing and are subject to the cancellation terms detailed at the time of booking. A full refund of any deposit may be provided if cancellation occurs within a specified cooling-off period where applicable; otherwise a cancellation fee may be charged to cover administration and preparation costs. The specific cancellation window and fee will be set out in your booking confirmation; if none is specified, we will apply reasonable terms.

Rescheduling requests will be accommodated where reasonably possible. We will aim to offer alternative dates but cannot guarantee availability. If a reschedule is made at short notice it may be treated as a cancellation and rebooking for the purposes of any fees. In the event of a client no-show where access is not available at the agreed time we may charge for time booked and any reasonable costs incurred.

If we need to cancel or reschedule a confirmed booking due to circumstances beyond our control or for operational reasons we will provide notice and offer alternatives or a refund of any prepayments. We will not be liable for consequential losses resulting from such cancellations or rescheduling where unavoidable circumstances occur.

Liability and limitations

Our liability under or in connection with these Terms of Use, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to a reasonable sum reflecting the service value and, where relevant, the price paid for the specific service. We accept liability for death or personal injury caused by our negligence and for other liabilities that cannot be limited by law.

Except for the liability expressly stated above, we exclude liability for loss of profits, loss of business, depletion of goodwill, loss of anticipated savings, or indirect or consequential losses howsoever arising. Nothing in these Terms and Conditions excludes or limits liability for fraud, fraudulent misrepresentation or any other liability that cannot be excluded or limited by law.

Duty of care: Clients must take reasonable steps to protect property, provide accurate information and follow any reasonable instructions provided by our personnel. Failure to do so may invalidate certain obligations and could reduce or remove our liability in relation to any loss or damage.

Waste regulations, disposal and environmental obligations

Waste handling: Where the service involves collection, handling or disposal of waste materials, you must disclose the nature of the waste at the point of booking. Certain types of waste are regulated and may require specialist handling or documentation. We will provide guidance on how to segregate typical materials and will manage disposal in line with applicable waste management practices.

Clients must not present hazardous or prohibited items for collection unless prior written agreement is obtained and appropriate arrangements are made. Where hazardous materials are discovered after collection has commenced, we reserve the right to suspend work, segregate the material and agree an additional charge for lawful disposal and any necessary remediation. You will remain responsible for any costs arising from undisclosed hazardous waste.

We endeavour to minimise environmental impact by using authorised waste carriers and licensed facilities where required. Where recycling or reuse options are available we will seek to implement them. Receipts and waste transfer documentation will be issued upon request to demonstrate lawful handling and disposal in accordance with prevailing waste management expectations.

Insurance, indemnity and third-party rights

We maintain commercial insurance appropriate to the services offered. Proof of insurance can be provided where contractual or regulatory requirements demand it. You should ensure you have adequate insurance for your own property and interests where the service interacts with client premises or property. You agree to indemnify us against liabilities arising from inaccurate information provided by you or from your breach of these Terms & Conditions.

Where third-party suppliers or subcontractors are engaged, they will be selected with reasonable skill and care. We accept responsibility for their acts and omissions to the extent permitted by law and subject to any limitations in this document. Third-party warranties or guarantees will be governed by the terms provided by those parties.

Records and evidence: We recommend that clients retain appropriate records, photographic evidence and other documentation relevant to the service. Such records may be required to support any insurance or indemnity claims and to resolve disputes efficiently.

Data, confidentiality and miscellaneous provisions

Personal data processed in connection with bookings and service delivery will be handled in accordance with applicable data protection requirements. We will use personal information only for purpose of providing the contracted services, communication, billing and legal compliance. Confidential information disclosed in the course of the service will be treated as confidential except where disclosure is required by law.

These Terms and Conditions contain the entire agreement between the parties in relation to their subject matter and supersede any prior agreements or arrangements. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable and the remainder of the Terms will remain in full force and effect.

Assignment and subcontracting: We may assign or subcontract any of our rights or obligations under these terms to a suitably qualified third party. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.

Governing law and dispute resolution

These Service Terms and Conditions are governed by the law of England and Wales and the parties submit to the non-exclusive jurisdiction of the English courts unless otherwise expressly agreed. This choice of governing law applies to the interpretation and enforcement of these Terms and the rights and duties of the parties. The parties shall first attempt to resolve any dispute amicably through negotiation before commencing formal proceedings.

Any notices required to be given under these Terms must be provided in writing and delivered to the relevant party in the manner specified at booking or, if none is specified, by a reasonable written method. Time limits and notice periods set out in these Terms are considered to be business days and exclude weekends and public holidays unless stated otherwise.

Acceptance: By making a booking you acknowledge that you have read, understood and accepted these Terms & Conditions, Terms of Service and all associated Service Terms and Conditions that apply to the provision of the service. These terms will remain in force for the duration of the contract and for any subsequent services agreed between the parties.